Case study

OrbitCare

A support organization moved from scattered inboxes to one AI-first workspace for routing, resolution, and SLA visibility.

Book Demo

Challenge

OrbitCare customers contacted support through WhatsApp, SMS, AI widget chat, and calls. Managers lacked a live view of SLA risk, and agents repeated the same troubleshooting steps across channels.

Solution

CleverStack deployed AI triage, knowledge-based replies, human escalation rules, and live dashboards. Repetitive questions were resolved automatically while urgent cases moved to specialized agents with the full conversation history.

Results

79%

tickets deflected

3.6x

faster first response

28%

higher CSAT

The biggest change was visibility. We can see what the AI resolved, where humans are needed, and which SLAs are at risk.

Rahul Jain · Head of Customer Experience, OrbitCare

See what CleverStack can automate for your team.

Bring your use case, volume, and current workflows. We will map the first measurable automation opportunity.

Book Demo